Customer Feedback
Collect feedback from kiosks, SMS, WhatsApp, email, web forms, and in-app prompts. Track satisfaction scores, identify recurring issues, and route urgent responses to the right team.
Multi-Channel Collection
Real-Time Analytics
Actionable Insights
Survey Builder
Complete Platform - Multi-Channel Feedback Collection
Everything you need to listen, understand, and act on customer feedback.
Collect feedback across service points, digital channels, and follow-up messages. Real-time scoring, sentiment themes, and reporting help teams see what needs attention and where service is improving.
Multi-channel collection
Real-time analytics
NPS/CSAT/CES scoring
Sentiment analysis
Custom surveys
Enterprise reporting
Capture feedback at the point of experience with interactive kiosk surveys. Quick emoji-based ratings and detailed questionnaires designed for high response rates in physical locations.
Emoji-based ratings
Touchscreen optimized
Instant submission
Reach customers on their devices with SMS and WhatsApp surveys sent after service. Short, mobile-optimized formats make it easier for customers to respond while the visit is still fresh.
SMS delivery
WhatsApp integration
Mobile-optimized forms
Deploy branded email surveys with embedded questions and web-based feedback forms. Schedule follow-ups automatically and track open rates alongside response data.
Branded templates
Embedded questions
Automated follow-ups
Embed feedback widgets directly into your applications and customer portals. Contextual prompts capture insights at the exact moment of interaction without disrupting workflows.
Embeddable widgets
Contextual prompts
Non-intrusive design
Design custom surveys with drag-and-drop simplicity. Choose from NPS, CSAT, CES, and custom question types with branching logic and conditional display rules.
Drag-and-drop editor
Branching logic
Multiple question types
AI-powered analysis of open-text responses automatically categorizes feedback by theme and emotion. Identify emerging issues before they escalate into systemic problems.
AI-powered analysis
Theme categorization
Emotion detection
Customers are more likely to share useful feedback when the request arrives at the right moment and uses a channel that suits the interaction. That could be a quick rating at a kiosk, a short SMS after a visit, or a web form inside a customer portal.
Averly brings those responses into one place so teams can compare locations, monitor service trends, and follow up on negative experiences before they become recurring problems.
Live
Response Trends
NPS
CSAT & CES
Fast
Issue Alerts
Multi
Channel Capture
Reach every customer through the channel they prefer. From in-person kiosk terminals to automated SMS campaigns, capture feedback at every stage of the customer journey.
Interactive feedback stations placed at service points capture immediate reactions. Emoji-based quick ratings and detailed surveys adapt to customer willingness to engage.
Post-service prompts
Quick emoji ratings
Detailed survey mode
Automated survey delivery via SMS and WhatsApp reaches customers soon after their visit. Short-format questions are optimized for quick responses on mobile devices.
Automated delivery
Short-format questions
Two-way conversations
Branded email surveys with embedded first-question previews drive higher open rates. Schedule campaigns based on visit timing and segment audiences for targeted feedback.
Branded templates
Scheduled campaigns
Audience segmentation
Embed feedback widgets on your website and customer portal. Slide-in prompts, floating buttons, and exit-intent surveys capture digital experience insights without interrupting browsing.
Slide-in prompts
Floating buttons
Exit-intent surveys
Analytics & Insights
Dashboards, trend views, and alerts help teams move from raw responses to practical service improvements. See which locations, services, and interactions need attention.
Live dashboards display NPS, CSAT, and CES scores alongside response volumes and trends. Filter by location, time period, service type, and agent to pinpoint performance drivers.
Live score tracking
Multi-dimensional filters
Custom report builder
Track satisfaction trends over weeks, months, and quarters to measure the impact of operational changes. Benchmark across locations and identify top and underperforming branches.
Historical comparisons
Location benchmarking
Impact measurement
Instant notifications when scores drop below thresholds or negative feedback requires immediate attention. Escalation workflows route critical responses to the right team members.
Threshold alerts
Escalation workflows
Team notifications
Public and private service teams use customer feedback to monitor experience quality, compare locations, and prioritize operational improvements.
Patient experience surveys, post-visit feedback, and care quality measurement for hospitals and clinics.
Citizen satisfaction tracking, service quality monitoring, and public service improvement insights.
Branch experience feedback, transaction satisfaction, and relationship quality scoring for financial institutions.
In-store experience ratings, checkout satisfaction, and product feedback collection across locations.
Guest satisfaction surveys, service quality tracking, and real-time issue resolution for hotels and restaurants.
Service center feedback, support interaction ratings, and subscriber satisfaction monitoring across channels.
Capture feedback where service happens, understand what customers are saying, and give teams the reporting they need to improve the next visit.
Solutions
Enterprise
Company
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